Privacy Policy

Who we are

Our website address is: https://www.startoff.uk.

What personal data we collect and why we collect it

At startoff UK, Various personal data from the members of our customer loyalty program, unregistered customers of our webstore as well as other unregistered users of our website is collected.

We collect customer data from our loyal customers and unregistered customers of our webstore, such as:

• First and last name
• Contact details
• Other optional information from our loyal customers, such as date of birth and gender

In addition, we collect other customer data from our loyal customers and the unregistered customers of our webstore, such as:

• From our loyal customers: starting time of the customer relationship as well as direct marketing consents and bans
• From our loyal customers: information relating to offers and other communication, such as benefits, services and campaigns we have offered
• Information relating to purchases and claims

We collect identification data relating to the use of our services, such as usernames, solely from our loyal customers.

When contacting our customer service by email, telephone or the chat service on our website, we may process the following personal data:

• First and last name
• Contact detailst
• IP address
• Communication between you and the customer service
• Other information you have disclosed in the reference

We also collect technical data from all the users of our website, such as:

• IP address
• Operating system and device;
• The products searched for on our website, page history of our website and other possible analytics data

If you visit our website without logging in to your loyal customer account the technical data collected from you cannot be linked to you. The technical data may, however, be linked to your IP address whereupon the data in considered to be personal data.

We collect the majority of the customer data when you become a loyal customer or when you buy products in our webstore.

In order for your information to be up to date, we may update your personal data by exploiting public registers, updating services or the information relating to your orders.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Legitimate grounds for processing of your personal data and purposes of processing

We process your personal data to pursue our legitimate interest to run our business operations, improve your customer or visitor experience and conduct direct marketing. We do not, however, use your personal data for direct marketing purposes without your consent.

We process your personal data in order to fulfill the contractual obligations based on the customer relationship when you become a loyal customer or buy products in our webstore.

We process your personal data for the following purposes:

• In order to maintain the customer relationship, such as in order to inform you about our web services, products and customer loyal program
• In order to handle payment transactions
• In order to target marketing
• In order to develop the quality of our web services by analyzing for instance the products you have viewed and purchased, the feedback you have provided and the sections you have visited.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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